Hi Phyllis,

This can happen due to various reasons. To resolve this issue, please use the following methods in the order in which they are listed.

Method 1: Use Device Manager to scan for hardware changes
Use Device Manager to scan for hardware changes. After your computer scans for hardware changes, it might recognize the USB device that is connected to the USB port so that you can use the device.

To scan for hardware changes, follow these steps:

1. Click Start, and then click Run.
   
   Note If you are running Windows Vista, click Start, and then use the Start Search box.
2. Type devmgmt.msc, and then click OK. Device Manager opens.
3. In Device Manager, click your computer so that it is highlighted.
4. Click Action, and then click Scan for hardware changes.
5. Check the USB device to see whether it is working.

If scanning for hardware changes fixed the problem, you are finished. If this method did not fix the problem, go to Method 2.

Method 2: Restart the computer

If scanning for new hardware did not fix the problem, try restarting the computer. After the computer has restarted, check the USB device to see whether it is working.

If restarting the computer fixed the problem, you are finished. If this method did not fix the problem, go to Method 3.

Method 3: Disable and re-enable the USB controller

Use Device Manager to disable and re-enable all the USB controllers. This lets the controllers recover the USB port from its unresponsive condition. The USB controllers represent the USB ports in Device Manager.

To disable and re-enable the USB controllers, follow these steps:

1. Click Start, and then click Run.
   
   Note If you are running Windows Vista, click Start, and then use the Start Search box.
2. Type devmgmt.msc, and then click OK. Device Manager opens.
3. Expand Universal Serial Bus controllers.
   
   Note You might have to scroll down the list to find this item.
4. Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
5. Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
6. Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
7. Check the USB device to see whether it is working.

If the USB port recognizes the device and if you can use the device, you are finished.

I hope this helps.

Regards,
Lokesh

want to extend warranty period of the printer.
Users should be aware that they follow the guidelines provided by Brother Technicians carefully. If they are not able to follow the guidelines properly then there would be chances of making mistakes in setting up their Brother Printer. There are chances that if users don’t follow the right rules then will have to face various problems during carrying out printing job with Brother Printer. There are instances when Brother Printer won’t even start so it is always better to follow the right procedure given out by Brother Printer Technical Team.

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Users of Brother Printer are always dependent on the Printer technical team as they are the best option to solve all the issues and problems related with your printer. Users are never ashamed in asking about the help from these technical experts. As most of the users are not familiar with the technical matters of Printer so for them it is very difficult to understand when they want to go for
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