Need a solution, ASAP?
Well, here are a few tips that will help you EXPEDITE your support request!
General Instructions:
1. Always include your FULL NAME and enter your E-MAIL ADDRESS correctly.
2. Always specify the product/service you are referring to
3. Always include details relevant to your purchase
4. Always remember to be as descriptive of the query/problem as possible
To make things easier, we shall categorize additional tips based on the type of support requests:
For product activation related problems:
- Specify the Product Name and the related Order/Reference Number
- Specify the License code you are trying to use
- Specify the error message you receive (if any)
- Include a screenshot of the problem
- Mention any changes in your computer hardware /operating system (existing customers)
For any product related problems or bugs:
- Specify the Product Name
- Exact details of the problem (error messages, symptoms)
- Details of your Windows Operating System and computer
- Include a screenshot of the problem
- Mention any major changes you're computer has gone through or other observations
For order, payment and refund - status related queries:
- Have you contacted Cleverbridge regarding the status? If No, click here. If yes, specify their response.
- Include all order and purchase related details
To request a refund or cancellation of an order:
- Specify Product Name and related Order/Reference Number
- A brief description of your experience using the product and/or reasons for requesting a refund (cancellation)
If you have purchased a ReviverSoft product from another website/vendor:
- Specify your license details (code/key)
- Include your purchase invoice (.pdf, .doc files)
You are now geared to receive really quick responses to your support tickets!
