Hi Heidi,

Luckily, Amazon have an App for that called Amazon Fire TV Remote that is available in the Android App Store and the Apple App Store. You can then control the Fire TV using the app and proceed to the next step below.

How to check if your Fire TV remote is connected to your Fire TV?

To see if your Fire TV remote is connecting to your Fire TV box or dongle you need to head to the settings menu.

1. Settings > Controllers and Bluetooth Devices.
2. Amazon Fire TV Remotes

This will show you what devices are currently paired and from here you can see if your remote is connecting. In my case when fiddling with the batteries my remote would appear here for a few minutes then disappear.

Fire TV Quick Tips

1. Hold down the Select button for 5 seconds to put the remote into pair mode.
2. Hold down the Select + Play buttons together for 5 seconds to Restart the device.
3. Restart the device: Settings > System > Restart, then once restarted unplug the power cable for 5 seconds then plug back in.

I hope this helps you and hopefully fixes your Fire TV issues.

Regards,
Lokesh